Foundation Software Company is looking for a technical support team member to answer client-related questions and concerns, provide advice to help customers with their businesses, and troubleshoot technical issues.
Requirements
- Other software technical support experience is a plus.
- SQL experience is a plus.
- The ability to listen ferociously ask questions that will allow for accurate troubleshooting and problem-solving is necessary.
- Understand common troubleshooting methods.
Responsibilities
- Answering all client related questions and concerns in a professional and timely manner via phone, email, and chat.
- Work with quality assurance at times as needed.
- Quickly and efficiently learn the WorkMax product.
- Provide advice to help our customers with their businesses.
- Troubleshoot technical issues.
- Understand common troubleshooting methods.
- Interact with customers in a polite, clear, and concise manner over the phone, email, and chat.
Other
- Strong customer service and communication skills.
- Initiative-taking.
- Work in a high-energy, team-based environment.
- Outgoing, fun, driven individuals.
- Willingness to contribute to growth.
