The Craneware Group is looking to hire a Software Support Representative to provide comprehensive customer solutions by offering credible and knowledgeable advice on a wide range of issues related to their products, aiming to maximize customer satisfaction and improve software knowledge within their customer base.
Requirements
- Basic knowledge of database principles, such as SQL.
- Basic SQL knowledge for solutions and troubleshooting.
- Expert troubleshooting skills.
Responsibilities
- Managing and resolving software queries to maximize customer satisfaction.
- Escalating complex issues to the Analyst team or Line Manager for timely resolution.
- Developing and maintaining knowledge of internal systems and documenting progress to improve SSR team processes.
- Completing remote installations for colleagues and customers to ensure satisfaction.
Other
- HND in a computing-related discipline or up to 2 years’ experience in a customer-facing role.
- Familiar with healthcare and The Craneware Group’s domain, products, and services.
- Effective problem-solving and information analysis.
- Excellent written and oral communication.
- Strong team player.
- Excellent customer service skills.
- High quality and accuracy in tasks.
- Effective time management.
- Proactive in volunteering for tasks.
- This role will work from 12pm-9pm EST.
