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Software Support Representative -EAST COAST (US Remote)

Jackrabbit Technologies

Salary not specified
Jun 10, 2025
Huntersville, NC, US
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Jackrabbit Technologies is seeking a technical support specialist to provide exceptional technical support to clients and help reduce company churn rates.

Requirements

  • Proficiency in Excel and Google Suite
  • Strong aptitude for Technology: Ability to master, problem-solve, and troubleshoot functionalities in an online software environment
  • Experience or exposure to T-SQL coding, HTML coding, or other technical languages is an asset
  • Experience with Jackrabbit, a Class Management System, or a SaaS company an asset
  • Experience with third-party integrations (such as Quickbooks, Mobile Inventor, Twilio, Plivo) an asset
  • Experience utilizing a business messaging system (such as Slack), a support management system (such as TeamSupport, Zendesk, etc), workflow automation application (such as Zapier) an asset
  • Ability to learn and master new technologies quickly

Responsibilities

  • Master and maintain expert-level product knowledge
  • Provide frontline technical support through various channels
  • Troubleshoot user issues using multiple tools
  • Collaborate with Development and Research teams to implement and test potential solutions
  • Develop into a Subject Matter Expert (SME) in specialized aspects of the product
  • Identify and promote third-party integrations to enhance operational efficiency and improve client engagement
  • Provide insights on industry trends and client usage patterns

Other

  • High School graduate
  • University/College/Technical School Graduate Degree an asset
  • Minimum of 3 years experience in a Technical Support/Service role
  • Strong customer-centric mindset with a passion for helping and advocating for customers
  • Ability to represent company values and customer care through written word, public speaking, group training, or virtual interactions
  • Ability to travel up to 10% (Charlotte, NC based) or 25% (non-Charlotte, NC based)