The DDI Scanning division of Didlake, Inc. needs a Software Support Specialist to serve as the subject-matter expert for all software applications used, ensuring equipment maintenance, troubleshooting, and training of staff.
Requirements
- Kodak Capture Pro Network Edition
- Smartsheet
- Adobe Pro
- Dropbox
- DocuWare
- Salesforce
- Microsoft Office/Word, Excel, Outlook, Teams, Power BI, PowerPoint
Responsibilities
- Know when software licenses expire and communicate with the PM, IT, and Accounting to ensure they are renewed on time.
- Be the point of contact for equipment repair or maintenance with vendors. Assist PM with ordering scanner parts as needed.
- Familiar with and able to train staff on operating all existing scanning equipment.
- Knowledge of the end-to-end scanning process is required to guide, direct, and train staff on utilizing the software to complete the work efficiently.
- Work alongside the Lead Worker to communicate client requirements within the statement of work, and if staff members need additional training.
- If a new piece of equipment or software is obtained, learn all aspects to properly train staff on how to use it.
- Support the LW and staff if they don't understand a function or process.
Other
- High School Diploma/GED is required with a minimum of 5 years of relevant work experience; Associate Degree with 3 years of relevant work experience; or a Bachelors Degree and 1 year of related experience.
- Must possess adequate communication skills, including the ability to read and write basic correspondence.
- Demonstrated ability to pay attention to detail.
- Must possess basic computer skills.
- Must be able to assess work product for errors and quality.
