The Software Support Specialist handles issues which may require some research, thought, and troubleshooting skills for Tyler clients in the use, functionality, and understanding of Tyler products and databases
Requirements
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
- Experience working with relational databases or SQL preferred
- Knowledgeable with Microsoft Office
- Knowledge and understanding of software development tools a plus
- Previous experience required in a software support position, or in a position which demonstrates systems knowledge and experience is a plus
- Effective analytical ability, particularly in a technical environment
- Ability to learn and expand knowledge of Tyler products
Responsibilities
- Provides inbound phone, web, or email software support to resolve complex technical client inquiries and problems effectively and efficiently
- Analyzes data reports, forms, and web technologies
- Uses and programs SQL to resolve basic to moderate issues
- Troubleshoot application deployments, recreate customer issues, and build proof of concept applications
- Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files
- Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases
- Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required
Other
- Excellent interpersonal skills
- Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues
- Strong organizational skills
- Excellent written and verbal communication skills
- Must be local to Latham, NY
