IES is seeking a Software Support Specialist to ensure software applications function smoothly and efficiently, resolve issues, improve user experience, and support the organization’s digital infrastructure.
Requirements
- Strong understanding of software systems and troubleshooting techniques.
- Proficiency in SQL, XML, HTML, or other relevant technologies is a plus.
- Ability to explain technical concepts to non-technical users.
- Ability to work independently with minimal guidance
- Ability to multitask and manage time effectively in a fast-paced environment.
- Eagerness to learn and adapt to new technologies.
Responsibilities
- Document test cases, execute them and report any identified issues.
- Verify fixes and maintains test documentation.
- Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions.
- Review test plans and participating in system testing activities as per QA processes
- Perform user acceptance testing (UAT), conduct training for stakeholders and report to the developers if any error occurs.
- Troubleshoot and resolve software issues reported by users.
- Document and track support requests using DevOps ticketing system.
Other
- Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s).
- Must promote the Company culture and mission to all employees, vendors, clients and business partners.
- Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel.
- Must have advanced analytical, planning, and multi-task skills/abilities.
- Excellent communication and problem-solving skills.
