Support mission-critical software applications, modules and underlying infrastructure in a demanding technical environment for Tyler’s New World Public Safety software applications
Requirements
- General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
- SQL Experience highly preferred
- Readiness to learn new technologies at lightning speed
Responsibilities
- Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
- Perform extensive troubleshooting of key software and hardware components to closure
- Take ownership of technical incidents and coordinate resolution with product development team when necessary
- Replication of complex customer issues
- Train customers in system operation and software functionality
Other
- Bachelor’s Degree in MIS, CIS or other related Technical field preferred
- Commitment to providing an exceptional experience to our customers
- Flexibility to work various shifts to cover our core hours: Monday – Friday 8AM - 9PM
- On-call rotation
- Ability to work in a collaborative team environment
