Beztak, a national Real Estate Development, Construction, and Property Management company, is looking to hire a Software Support Specialist to provide direct support for the administration, maintenance, and optimization of the company’s property management and operational software systems.
Requirements
- Minimum 2–4 years of experience supporting property management or business software systems (Yardi Voyager experience strongly preferred)
- Familiarity with property management platforms, CRM systems, or accounting software integrations.
- Strong problem-solving and analytical skills with attention to detail.
- Experience with Yardi Voyager, Knock CRM, MeetElise, HappyCo, Findigs, Clear 100, Blue Moon Leases, Portfolio Space Data Automation, Bilt Payments, and Yes Energy Management.
- Strong technical aptitude
- Attention to detail
- Excellent customer service orientation with patience and professionalism.
Responsibilities
- Respond promptly to help desk tickets, email inquiries, and support requests from associates across all business units.
- Troubleshoot and resolve software issues related to Yardi and other property technology systems.
- Maintain accurate records of support requests and resolutions within the ticketing system.
- Escalate complex or unresolved issues to the Technology Support Manager or software vendors as needed.
- Assist with user account management, including setup, permission adjustments, and password resets.
- Support system configuration, testing, and updates under the direction of the Technology Support Manager.
- Monitor data integrity and system performance across all assigned platforms.
Other
- Bachelor’s degree in information systems, Computer Science, or related field preferred
- Team-oriented and collaborative, with a strong desire to learn and grow.
- Demonstrates a sense of urgency and accountability in addressing support issues.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
