The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.
Requirements
- troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
- Manages specialized test equipment software licenses and versions
- performs software update vetting and applicability
- Manages the PowerDB program
- Install specialized test equipment software on computers
- test the setup by connection to the test equipment
- Manages the intracompany SharePoint site
Responsibilities
- Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
- Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
- Manages the PowerDB program and create requested forms
- Install specialized test equipment software on computers and test the setup by connection to the test equipment
- Manages the intracompany SharePoint site by keeping it updated and adding content
- Provides assistance with onsite and in the field hardware issues
- Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
Other
- Provides technical support and training to company team members
- Provides assistance with onsite and in the field hardware issues
- Provides liaison support with the company’s Managed IT provider
- Provides assistance to our Managed IT provider with onboarding new computers
- Performs other related duties as assigned
