The business problem that Group CBS is looking to solve is to have a dedicated resource to install, maintain, and troubleshoot software unique to the field service business used by all of its entities’ field technicians.
Requirements
- Knowledge of software installation and troubleshooting
- Experience with field service test equipment and company cell phones
- Familiarity with software licensing and version management
- Understanding of PowerDB program and its applications
- Experience with SharePoint site management
- Knowledge of hardware troubleshooting
- Experience with IT service management
Responsibilities
- Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
- Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
- Manages the PowerDB program and create requested forms
- Install specialized test equipment software on computers and test the setup by connection to the test equipment
- Manages the intracompany SharePoint site by keeping it updated and adding content
- Provides assistance with onsite and in the field hardware issues
- Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
Other
- Ability to provide technical support and training to company team members
- Strong problem-solving skills
- Ability to work with Managed IT provider
- Ability to perform other related duties as assigned
- Ability to provide assistance with onboarding new computers
