Financial institutions (FIs) are struggling to keep up with modern expectations and adopt new and innovative technology due to their old-school systems, making it difficult to provide modern services. Kinective aims to transform FinTech and how the world accesses banking services by bridging this technology gap.
Requirements
- Proficiency with networking, client-server environments, SQL databases, and Microsoft products
- Strong hardware and software troubleshooting, writing, and critical thinking skills
- Microsoft Server/PC knowledge
- Data-driven and comfortable with databases, pulling data, manipulating data, and creating dashboards
- Ability to comprehend server logs
- Experience reading XML files and creating xPath expressions
- Understanding of JAVA code, Networking, write VB.NET statements *(Preferred)
Responsibilities
- Provide technical expertise in the maintenance, analysis, and testing of our products & solutions
- Demonstrate the knowledge and experience to administer and troubleshoot enterprise-based solutions and database structures, such as SQL
- Acts as the face of Kinective, working with the client and developers on escalated issues to provide the status of an issue through its research, development, and deployment.
- Create, use, & maintain knowledge base articles for external and internal usage
- Responsible for tracking all incoming calls and emails in our Salesforce Case management system
- Have a basic understanding of networking to determine where a networking communication issue could affect the performance of the Kinective product line
- Collaborate with other staff to proactively obtain information regarding internal and third-party applications for problem escalation
Other
- High school degree or technical certifications and 3+ years’ work experience in IT/Technical Support
- Vast understanding of Financial Institutions particularly banks and credit unions' inner workings specifically, Cash Automation is a plus from branch operations, lending and document signing and retention requirements
- Excellent organizational, time-management, and communication skills
- Previous experience with Salesforce
- Proficient in MS Office Suite (Word, PowerPoint, & Excel)
