Wallick Communities is looking for a candidate to provide platform support, system deployment, business enablement, report development, database optimization, user training, governance support, and security compliance for their Yardi Voyager, Senior Living, and Affordable Housing platforms.
Requirements
- 1-2 years in application support or software analysis, ideally with Yardi Voyager, Senior Living, and/or Affordable Housing; strong proficiency in Microsoft Office and familiarity with SaaS platforms, integrations, and programming protocols.
- Experience with SQL Server and writing basic queries is preferred.
- Skilled in understanding business needs, resolving complex issues, and identifying opportunities for optimization and process improvement.
- Capable of creating effective support documentation and delivering user training to drive adoption and improve user experience.
- Promote cybersecurity best practices, ensuring compliance with SSO, MFA, and regulatory requirements including SOX, HIPAA, and HUD.
Responsibilities
- Provide Tier 1 and Tier 2 support for Yardi Voyager, Senior Living, Affordable Housing and integrated platforms via ServiceNow and phone, ensuring timely resolution and excellent customer service.
- Analyze, configure, and deploy Yardi modules, supporting updates, releases, and implementation efforts in collaboration with business and IT teams.
- Assist with testing and rollout of new functionality, supporting business-led ownership of applications by helping with configuration testing, documentation, and training; and enabling business partners to manage workflows, reporting, and minor system changes independently.
- Design and maintain ad-hoc Columnar and YSR reports, ensuring data accuracy and usability for business stakeholders.
- Develop and optimize SQL Server databases to support operational reporting and system integrations; write basic queries to support troubleshooting and analysis.
- Create user-facing documentation and deliver training, driving adoption and improving user experience across enterprise platforms.
- Participate in Change Review Boards and vendor collaboration, ensuring consistent data flow, issue resolution, and alignment with governance standards.
Other
- Excellent customer service orientation with strong written and verbal communication skills; able to work independently and collaboratively across teams.
- Customer Focus, Technical Aptitude, Communication, Time Management, Adaptability, Detail Orientation and Collaboration
- Position requires work to be performed in an office setting.
- Occasional travel may be required.
- Candidates must successfully pass a pre-employment drug screen and background check.
