Hawthorne Residential Partners is looking to add a Software Support Specialist to provide exceptional support and training to employees, allowing them to become successful in utilizing Yardi property management software
Requirements
- Proficient in Yardi, with a strong understanding of its functionalities
- Well-versed in Rent Café property settings to optimize user experience
- Expertise in Microsoft Office Suite, including Word, Excel, and Outlook, enhancing productivity
- Experience with Knock CRM system is a plus
- Solid foundation in general computer knowledge and troubleshooting techniques
- Demonstrated problem-solving abilities, effectively addressing challenges as they arise
Responsibilities
- Provide technical assistance by responding to questions related to Yardi property management software and property operations through our helpdesk
- Support new Yardi software version releases and implementation of new functionality by assisting with system testing and user transition support
- Through support of system users, provide one-on-one training via phone or web meeting to improve their knowledge of the software
- May be required to deliver all levels of Yardi user training in both classroom and online environments
- Install and support check scanners for each property
- Set up new user profiles and passwords
- Assist with converting onboarding properties from prior management software into Hawthorne Yardi environment
Other
- High School diploma or GED required
- Two years of college, or related business experience a plus
- On-site experience with general knowledge of Yardi software required
- Possess exceptional organizational skills, ensuring efficiency in all tasks
- Strong interpersonal skills, enabling positive and productive interactions with colleagues at all levels
