Provide technical support and troubleshooting assistance to users of the company's software applications, with a primary focus on property management software and related systems.
Requirements
- Familiarity with RealPage (OneSite, ActiveBuilding, Financial Suite, Ops Technology, etc..).
- Entrata, or Yardi knowledge is a plus.
- Ability to diagnose and resolve basic technical issues.
- Basic knowledge of Microsoft Office Suite and Google Office Suite.
- Familiarity with Zendesk or other help desk systems is a plus.
Responsibilities
- Provide first-line technical support to software users, troubleshooting common issues, and escalating complex problems to senior support staff.
- Respond to user inquiries via phone, email, and chat, providing timely and effective assistance.
- Document support requests and resolutions in a tracking system.
- Guide users on basic software functionalities and features.
- Assist users with password resets, account unlocks, and other common requests.
- Direct users to relevant knowledge base articles and FAQs.
- Develop a foundational understanding of the company's software applications, including property management software and other business systems.
Other
- Proven experience as a help desk technician or other customer support role.
- Associate’s degree (A.A.) or equivalent from two-year college or technical school
- Must have a valid driver’s license with no major infractions in the last 12 months.
- Provide excellent customer service to software users, ensuring a positive and helpful support experience.
- Communicate effectively with users at all levels of technical proficiency.
