Troubleshoot and support interfacing and networking issues related to BreezeConnect and AscentConnect as well as the installation of software. Provide technical support and professional service in an enthusiastic and professional manner with focus on networking, interfacing, and software related products.
Requirements
- Experience with Windows desktop operating systems
- Experience with software installation and removal
Responsibilities
- Assist customer with installation and configuration of standalone and networked BreezeSuite, Ascent, and related software platforms.
- Troubleshoot installation errors of BreezeSuite, Ascent, and related software platforms.
- Troubleshoot basic interface errors and workflow issues related to BreezeConnect and AscentConnect
- File software anomalies as needed when software errors occur.
- Provide education and documentation to customers that will allow them to use MGC Diagnostics products in an efficient manner.
- Maintain close communication with professional services, technical support, quality assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues.
- Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support.
Other
- Minimum 2-year degree.
- 2 years of industry experience
- Ability to effectively communicate in English.
- Excellent written and verbal communication skills and interpersonal skills.
- Good problem-solving skills.
