CompuGroup Medical is looking to solve the problem of providing effective software support for their e-health solutions, enabling healthcare professionals to focus on patient outcomes.
Requirements
- Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
- Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
- Ability to independently perform research using resources such as the internet and procedure manuals.
Responsibilities
- Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
- Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
- Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
- Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
- Learns core task set for all features of assigned CGM software products and passes applicable exams.
- Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
- Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
Other
- Must be available between the hours of 7AM – 7PM CST Monday through Friday
- Minimum of 1 year customer service experience.
- Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
- Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Equal Opportunity Employer
