IES is seeking a Software Support Specialist to ensure software applications function smoothly and efficiently for internal teams and external clients, combining technical expertise with customer service to resolve issues and improve user experience.
Requirements
- Strong understanding of software systems and troubleshooting techniques.
- Proficiency in SQL, XML, HTML, or other relevant technologies is a plus.
- Ability to explain technical concepts to non-technical users.
- Experience with DevOps ticketing system.
- Knowledge of software installation, configuration, and updates.
- Familiarity with software testing and quality assurance processes.
- Understanding of system performance monitoring and anomaly reporting.
Responsibilities
- Document test cases, execute them and report any identified issues.
- Verify fixes and maintains test documentation.
- Identify problems, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus, and implement solutions for multiple applications within multiple functions.
- Troubleshoot and resolve software issues reported by users.
- Document and track support requests using DevOps ticketing system.
- Collaborate with development teams to escalate and resolve complex issues.
- Assist in software installation, configuration, and updates.
Other
- Must live in the continental United States
- Must be self-motivated, positive in approach, professional and help to create, develop and implement process improvement(s).
- Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral direction(s) to project personnel.
- Must have advanced analytical, planning, and multi-task skills/abilities.
- Bachelor’s degree in Computer Science, Information Systems, or related field.
