Tyler Technologies is looking for a Software Support Specialist to ensure timely resolution of client software issues for their property assessment and tax software and mass appraisal services.
Requirements
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
- Experience working with relational databases or SQL preferred.
- Experience working with HTML, XSL, XML, and related technologies preferred.
- Knowledgeable with Microsoft Office.
- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
- Effective analytical ability, particularly in a technical environment.
- Knowledge and understanding of software development tools a plus.
Responsibilities
- Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
- Analyzes data reports, forms, and web technologies.
- Uses and programs SQL to resolve basic to moderate issues.
- Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
- Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
- Creates or enhances documentation throughout the support process.
- Contributes to company knowledge library and/or Tyler Community.
Other
- This position is 8am - 5pm EDT with a work arrangement of in-office Tuesday through Thursday and remote Monday and Friday.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- May provide training to client end-users, on-site or remote.
- Commits to expanding technological skills and knowledge of the Tyler products.
- Ability to travel up to 25%
