Tyler Technologies is looking to solve the problem of providing timely and effective software support for their local government clients, specifically for their Enterprise Assessment & Tax solutions. This involves resolving client inquiries, troubleshooting issues, and ensuring client satisfaction with the software.
Requirements
- Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
- Experience working with relational databases or SQL preferred.
- Experience working with HTML, XSL, XML, and related technologies preferred.
- Knowledgeable with Microsoft Office.
- Knowledge and understanding of software development tools a plus.
Responsibilities
- Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
- Analyzes data reports, forms, and web technologies.
- Uses and programs SQL to resolve basic to moderate issues.
- Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
- Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
- Creates or enhances documentation throughout the support process.
- Contributes to company knowledge library and/or Tyler Community.
Other
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem solving and thinking out-of-the-box.
- Bachelor's degree in a related field or equivalent experience.
- A minimum of 12 months of previous experience is required in an Associate Software Support Specialist position, or in a position that demonstrates systems knowledge and experience.
- Ability to travel
