TRISTAR is seeking a Software Support & Sustainment Specialist to support the efficient management, testing, and operation of future software development projects for their government customer.
Requirements
- Strong understanding of C2 systems, software development lifecycle, and integration processes.
- Ability to create detailed, clear, and comprehensive technical documentation (user manuals, troubleshooting guides, installation instructions, etc.)
- Experience with air C2 systems or similar defense-related software systems
- Prior experience with software sustainment and version control
- Diagnosing and troubleshooting software defects.
- Communicate clearly with stakeholders and development teams regarding potential software defects, including expected behavior, observed behavior, steps to replicate, and impact
Responsibilities
- Provide advanced technical support on the operation, maintenance, and integration of air C2 (Command and Control) systems, ensuring efficient system performance and resolving issues in a timely manner
- Regularly monitor the progress of C2 systems tasks and operational enhancements through a ticketing system.
- Ensure that updates and task tracking are completed on time, addressing bottlenecks that may impact progress
- Maintain thorough documentation for all critical system configuration updates, operational decisions, and discussions from meetings.
- Ensure that all decisions related to air C2 systems and business logic are accurately recorded, with traceability for future reference
- Capture and document key decisions, action items, and discussion points from project meetings.
- Provide escalated support to the help desk by diagnosing and troubleshooting software defects.
Other
- Collaborate closely with military personnel, engineers, and other key stakeholders to ensure the system's effectiveness and contribute to the overall success of mission-critical operations
- Work alongside military personnel, engineers, and various stakeholders to ensure the C2 systems meet mission-critical requirements.
- Act as a liaison to resolve challenges and streamline project workflows
- Prepare materials to support ad-hoc and recurring data calls, ensuring timely data collection, formatting, and dissemination through appropriate communication channels
- Assist in the creation of presentations, briefing materials, and other documents to effectively communicate project updates to stakeholders
- Excellent verbal and written communication skills, with the ability to prepare and present technical information to both technical and non-technical stakeholders
- Strong analytical skills with the ability to troubleshoot complex software issues, identify root causes, and recommend solutions
- Proven ability to work collaboratively with cross-functional teams, including military personnel, engineers, and other stakeholders
- Experience in preparing and conducting briefings, presentations, and reports for senior leadership
- Must be willing to travel from 20%-30% inside US
- Must be a US Citizen
- An Active Secret Clearance is required or the ability to obtain one
- Must have or be able to obtain a CompTIA Security Plus certification prior to start date
