MITRE seeks to support the IRS Information Technology Filing Season Integration Services (FSIS) program by providing technical expertise, assessment, expert guidance, and knowledge transition services. The goal is to enable IRS decision-making and ensure a smooth, secure, and efficient Filing Season, including readiness for legislative changes.
Requirements
- Demonstrate strong familiarity and skill in one more of the following task areas: (1) IT Service Management processes within IRS IT (e.g., Incident Management, Problem Management, Change Management, Configuration Management) and ServiceNow software (2) IRS FS Certification Process (3) IRS IT FS Architecture Diagram (4) IRS Filing Season FSR Dashboard and IT Integrated Master Schedule 5) Minimum Viable Filing Season (MVFS)
- Ability to support up to 5, 3-4 day, 24x7 on-call shifts during Filing Season covering P1/P2 service restoration team (SRT) calls to assist with identification of trends and actionable insights
- Previous experience in IT Operations and Service Management areas as specified in the job description and responsibilities.
- Working knowledge and experience with Treasury and/or Government agency IT operational processes
- Ability to translate operational mission needs into actionable, technical, requirements and strategies.
- Demonstrated experience leading and implementing ITSM processes using the ServiceNow platform
- Experience or knowledge of IRS IT Filing Season processes is desired
Responsibilities
- Lead strategy and day-to-day execution across program phases (Filing Season Readiness, Execution, Post-Filing Season) aligned to sponsor objectives
- Design and deliver data-driven capabilities (modern reporting platforms, dashboards, metrics tracking, readiness indices); integrate automated data feeds; apply AI to improve data quality and insights
- Drive operational awareness; monitor key metrics; support incident management; generate actionable insights to mitigate risks and improve performance
- Plan and execute knowledge transfer; document processes and operations; transition ownership to sponsor teams
- Collaborate across multidisciplinary teams to coordinate activities and integrate solutions enterprise-wide
- Recommend, design and deploy prototype automations and AI capabilities to improve Filing Season data quality or filing season system availability
- Conduct holistic review of outages/disruptions leveraging AI and data analytics to make process improvements for upcoming Filing Season.
Other
- Serve as a trusted advisor; engage regularly with sponsor stakeholders and executives to communicate progress, risks, and outcomes
- Uphold security, privacy, and records management requirements; complete required training; follow incident reporting and data handling policies
- Provide strong leadership, management, and soft skills.
- Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
- Possesses an active IRS Minimum Background Investigation (MBI)
