The Software Systems Specialist II is responsible for the administration, support, and optimization of enterprise-level academic software platforms, including Blackboard, Panopto, ExamSoft, and Evaluate. This role ensures the reliability, security, and usability of these systems to support teaching, learning, and assessment needs.
Requirements
- 2+ years of experience administering enterprise-level academic or learning management systems.
- Proficiency with Blackboard and at least one of the following: Panopto, ExamSoft, Evaluate.
- Strong troubleshooting skills with the ability to diagnose technical and user-related issues.
- Experience with LTI integrations, SSO, and data exchange between academic systems.
Responsibilities
- Configure, maintain, and monitor Blackboard, Panopto, ExamSoft, and Evaluate systems.
- Ensure compliance with institutional policies, accessibility standards, and security requirements.
- Provide Tier II support for faculty, staff, and students, escalating issues to vendors or IT leadership as needed.
- Develop and deliver user training, documentation, and knowledge resources.
- Assist faculty and staff in implementing best practices for instructional and assessment technologies.
- Collaborate with IT teams and vendors on configuration, testing, and deployment of new features.
- Generate and analyze reports from Blackboard, ExamSoft, and Evaluate to support accreditation, assessment, and decision-making.
Other
- Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
- Knowledge of higher education assessment, accreditation, and instructional technology practices.
- Remote position.
- 8 am to 5 pm, and as needed on occasion.
