impact.com is looking to solve technical issues facing their client base and identify improvements to their technology by hiring a Software Technical Services Engineer.
Requirements
- Ability to perform log analysis, including writing SQL queries
- Practical experience in Web technologies such as but not limited to HTML, CSS, Javascript, PHP, REST APIs, FTP
Responsibilities
- Acquiring a deep product knowledge and understanding of all Impact products and keeping up to date with Impact technology and industry trends
- Manage and support existing client integrations
- Identify, spec out, and develop tools/reports that assist with troubleshooting processes or enable other teams within the org
- Work closely with other functional teams such as Engineering, Product, Solutions, and Customer Success
- Managing incoming requests on our ticketing systems
- Identify emerging issues and communicate them with the management
- Take end-to-end ownership of client technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
Other
- Bachelor’s degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline (or equivalent experience)
- 3+ years of experience in a tech-focused role at a digital marketing or technology-focused company, preferably in an external customer-facing capacity, or equivalent work experience.
- In-depth knowledge of Affiliate Marketing or Digital Marketing Industry
- Passion for solving client issues in a fast-paced environment
- Excellent verbal and written communication skills
