Follett Software needs to provide effective training to new and existing customers on their software products and services to ensure customer satisfaction and successful adoption, thereby advancing their vision for education and boosting district performance and student success.
Requirements
- Experience delivering live training sessions (both remote and in-person) to diverse audiences.
- Exposure to designing and developing training materials, such as course content, instructional guides, and support resources.
- Proficiency in the software product(s) being trained on, with the ability to learn new technologies quickly.
- Familiarity with e-learning platforms, virtual training tools (e.g., Zoom, Microsoft Teams), and basic instructional design principles.
- Strong presentation and facilitation skills, with the ability to explain technical concepts clearly and effectively.
- Ability to create engaging and interactive training programs tailored to different learning styles, incorporating feedback and updates as needed.
Responsibilities
- Deliver engaging and interactive live training sessions (both in-person and remote) and virtual training recordings to customers on Follett products and solutions, including Train-the-Trainer and End User sessions.
- Plan, prepare, and follow up on training delivery, including customer communications, database maintenance, training material reviews, and scheduling remote meetings to ensure seamless training experiences.
- Analyze customer feedback to identify opportunities for improvement, enhance the training experience, and share insights with the Professional Learning team to collaboratively update training materials and resources.
- Manage administrative tasks such as email correspondence, task execution in systems like Salesforce and Kronos, and active participation in company meetings to support operational efficiency.
- Build and maintain strong relationships with internal stakeholders, including Customer Success, Sales, and Operations, to align on customer-related initiatives and drive collaborative success.
- Ensure compliance with company policies, procedures, and standards, maintaining a high level of professionalism and quality in all customer interactions.
Other
- 2-4 years of experience in software training, instructional design, or a related role, preferably in a SaaS or software company.
- Strong interpersonal and collaborative skills with the ability to build relationships with internal teams (e.g., Customer Support, Sales) and external customers.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Passion for delivering exceptional customer experiences and a commitment to continuous improvement.
- This role is remote and only open to candidates currently located in the United States and able to work without sponsorship.
