Greystar is looking to develop and implement effective software training curriculum and programs for its team members to improve their proficiency in property management software and other computer applications.
Requirements
- Demonstrated proficiency in property management software (preferably Yardi and Real Page), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
- Demonstrated ability to read, write, and communicate effectively to create and make presentations to team members at all levels, and to design and teach information systems training programs.
- Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs in order to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes.
- Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
- Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.
- College degree in information systems, education/training, or related field, and/or equivalent experience within the industry.
- Proficiency in PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
Responsibilities
- Conducts and facilitates software training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary to ensure the curriculum meets the training needs of the Company.
- Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
- Provides help desk support by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.
- Evaluates and reports on training program effectiveness by developing pre- and post tests, surveys, and/or other methods and tools to assess learner understanding, and by reviewing other Company reports to link training to overall performance and results.
- Assists on take-over and transition teams for newly-acquired properties by completing systems and data conversions, setting up new users for systems access, and conducting training for new team members on the Company’s property management and other software applications.
- Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials.
- Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
Other
- College degree in information systems, education/training, or related field, and/or equivalent experience within the industry.
- Travel may be required.
- Ability to work with senior management to develop and produce training and communication materials.
- Ability to provide customer service and work with clients/owners.
- Ability to work in a team environment and provide individual coaching and one-on-one training.
