Ensuring businesses achieve measurable outcomes through effective adoption of Weave’s software, tools, and services by designing and delivering engaging live and virtual training experiences.
Requirements
- 3–5 years of experience delivering software or SaaS training to end user customers
- Software & consulting experience helping customers adopt SaaS tools to effectively assist them in running a more efficient and profitable business while driving better patient/customer experience
- Experience designing and delivering virtual trainings using Zoom, Google Meet, Teams, or similar platforms
- Familiarity with CRM systems (Salesforce)
- Experience in Customer Training, Customer Education, or Implementation within a SaaS environment
- Familiarity with instructional design or adult learning methodologies
- Ability to measure training impact through analytics and feedback
Responsibilities
- Facilitate live virtual and in-person training sessions for customers, focusing on how Weave can help the customer run a better business by using Weave's products, workflows, and best practices.
- Consult with the Training Team to update customer-facing learning materials including slide decks, training guides, videos, quick guides, follow up emails, and help center articles.
- Track and report training metrics such as attendance, satisfaction scores, and utilization/adoption impact.
- Contribute to building a scalable customer education program that supports customer growth and retention.
- Continuously gather customer feedback to improve content and delivery methods.
- Present insights and recommendations to leadership to drive continuous improvement.
- Experience designing and delivering virtual trainings using Zoom, Google Meet, Teams, or similar platforms
Other
- This position will be hybrid (remote/in office) - 3 days in office / 2 days remote. Additional days in office as needed.
- Partner with Onboarding and Customer Success Managers to align training with customer needs and product adoption goals.
- Collaborate with Product, Onboarding, Marketing, and Support teams to stay current on new feature releases and best practices.
- Dental, medical, or health-tech industry experience
- Strong presentation and facilitation skills; able to explain complex concepts simply and clearly
