AuditBoard is looking to enable customer adoption and success through engaging and scalable virtual instructor-led learning content for their modern SaaS platform.
Requirements
- 3+ years of professional experience in a Software Training role within a SaaS (Software as a Service) environment.
- Demonstrated ability to create and deliver high-quality VILT content to external, enterprise-level customers.
- Proven experience in conducting needs analysis and requirements gathering with internal and external stakeholders.
- Expert knowledge and practical application of Adult Learning Theory and best practices (e.g., ADDIE, SAM).
- Proficiency in utilizing presentation software (e.g., Google Slides, PowerPoint) and virtual meeting platforms (e.g., Zoom, Microsoft Teams).
- Experience administering or developing content within an LMS (Skilljar, Docebo, etc.).
- Familiarity with eLearning authoring tools (e.g., Articulate Storyline/Rise, Captivate) and/or video editing software (e.g., Camtasia, Loom).
Responsibilities
- Design, develop, and maintain effective, engaging, and high-quality learning content for diverse adult learners.
- Create comprehensive instructor-led training (ILT) materials, including detailed facilitator guides, visually engaging presentation decks, and practical in-system exercises.
- Own product and feature updates for select AuditBoard modules, updating content as needed and facilitating train-the-trainer sessions for teammates as needed.
- Deliver exceptional Virtual Instructor-Led Training (VILT) sessions—both standard recurring classes for the general customer base and customized sessions for Advanced and Elite subscription customers.
- Help manage and maintain all course materials within the Learning Management System (LMS), ensuring version control and ease of access.
- Assist in the continuous assessment and quantitative evaluation of training effectiveness, providing data-driven recommendations for curriculum improvement.
- Ability to leverage AI to enhance learning experiences for customers and increase content development efficiency.
Other
- Own the Training Discovery Process by leading calls with Enterprise customers and internal Onboarding Project Leads to conduct detailed needs analyses.
- Design Customized Curricula by translating complex customer requirements and unique platform configurations into tailored learning objectives and comprehensive training plans.
- Serve as the learning and development expert for internal stakeholders, ensuring all training strategies align with customer implementation goals.
- Collaborate with Subject Matter Experts (SMEs) to validate content accuracy and ensure alignment with the latest software features and industry best practices.
- Strong verbal and written communication skills, with experience communicating directly with customers outside of training sessions (discovery calls, email correspondence).
