The company needs to train clients on the use of the features and functions of the medical practice management service.
Requirements
- Knowledge of EDI 5010 requirements
- Knowledge of Accounts Receivables
- Basic knowledge of Apple platforms and Windows PC
- Experience using a medical practice management system
- Experience in OBGYN and or Urology
Responsibilities
- Train clients on the use of the features and functions of the service
- Reporting software improvements and enhancements to software engineers
- Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques
- Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff
- Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices
- Record details of client feedback through the training process
- Responsible for contributing to the creation of training resource material
Other
- Bachelor's Degree preferred
- At least 3+ years of delivering software training to business clients preferred
- At least 3+ years of medical practice management (Claims Specialist, Accounts Receivable Specialist, Biller or similar)
- Excellent troubleshooting skills and a drive to resolve client issues
- Solid understanding of practice workflows as it relates to system interaction
- Excellent communication skills; teamwork; detailed-oriented
- Willing to travel 75% domestically
- Ability to provide some off-hours support, including weekend travel
