ServiceNow is seeking a Solution Architect for their US Public Sector business to address complex customer business challenges using AI-enhanced technology, focusing on Artificial Intelligence, Data, and Workflow within Enterprise Environments and integration strategies.
Requirements
- At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform
- Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in public sector.
- Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions
- Knowledge of IL4, IL5 DoD or C2E clouds is highly desired
- Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value
- Working knowledge of 3-tier application architecture
- Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform
- Experience and very strong hands-on capabilities with Web Services, JDBC, XML, JSON, and other Integration practices within the ServiceNow platform
- Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
- Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
- Exhibits prior and current technical expertise in web technology and the ability to learn new technology
- Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus
Responsibilities
- Oversee the design of AI-native systems ensuring technical excellence and business relevance
- Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online
- Scope and deliver Proof of Concept/Proof of Value engagements with prospects
- Stay current on product developments/releases
- Support Marketing events – user conferences, trade shows, webinars etc
- Work with a matrix of sales and solution consulting peers to solve the Federal government’s hardest problems, including AE’s, SC’s, Specialists, and Enterprise Architects to ensure that the solutions being developed not only are viable, and will work in their complex environment to ensure lasting value
Other
- Interact with customers and prospects to understand their business needs and desired experience
- Provide mentoring and training to peers and other colleagues in the organization
- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc
- Must have strong written and verbal English communication skills
- Exceptional communication and presentation skills to include technical and business concepts
- Strong Technical skills with an ability to present to both technical and business executive audiences are a must
