Microsoft's Telco, Media, and Gaming Operating Unit is looking for an AI Business Solutions (ABS) Specialist Manager to lead transformational shifts, drive deployment, and create business value for customers by leveraging AI capabilities across devices, cloud platforms, and business applications. The goal is to empower organizations to transform their work, unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences in the AI era.
Requirements
- 5+ years DevOps experience, including Agile, CI/CD, quality, automation, and security with one or more of the DevOps toolchains (i.e., Azure DevOps, GitHub, GitLab, Atlassian).
- 2+ years of DevSecOps experience and Shift Left practices with products such as GitHub Advanced Security, Checkmarks, Fortify, SonarQube, Defender for Cloud.
- Solution Sales Experience: 3+ years in customer-facing advisory or pre-sales to demonstrate the ability to distill core technical concepts and connect them to business outcomes
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- Work experience should involve presales, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
- Proven customer facing consultative skills.
- Experience with Microsoft’s commercial cloud offerings - including Microsoft 365, Office 365.
- Experience with managing hardware pipeline and selling devices, including Surface, Hub, and MTR, to enterprise customers.
Responsibilities
- You will lead teams in identifying and advancing new business opportunities, integrating impactful industry insights into customer engagements, and driving strategic projects and high-impact AI solution deployments that deliver measurable business value.
- You will guide your team in developing and executing opportunity strategies through effective orchestration, ensuring alignment with customer needs.
- You will coach your team on applying the orchestration model and support them in building a strong partner network to drive cross-sell and up-sell motions.
- Leveraging your technical and market expertise, you will mentor your team on connecting Microsoft solutions to customer outcomes and act as a thought leader in AI transformation conversations.
- You will define long-term customer satisfaction strategies, lead whitespace analysis, and participate in strategic territory planning.
- You will be accountable for achieving sales targets and maintaining operational excellence.
- This includes coaching your team on product and sales knowledge, ensuring completion of required training and certifications, and monitoring key performance metrics across the territory.
Other
- You will lead and support your team as a people manager by fostering empowerment and accountability, guided by the principles of model, coach and care:
- You will coach the team to be an AI transformation expert for customers helping to build and win with a strong business case.
- You will lead a team to develop strategies for driving and closing opportunities.
- You will facilitate the development of partner strategies and ensure execution.
- You will contribute to setting up the events and promoting best practice sharing across subsidiaries.
