Solution Engineer Manager - Cloud & AI Platforms engages within Financial Services customers, guiding them toward technical decisions to purchase and use Microsoft technology, addressing digital transformation and aligning technology to customer business needs.
Requirements
- 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Applies advanced sales methodologies (e.g., challenger sales) and coaches team in guiding customers through digital transformation solutions and using innovation to challenge solutions against changing technology (e.g., Power Apps).
- Identifies new technical and business trends and needs, and identifies ideas that can be transformed into solutions that benefit customers/partners, serving as the voice of the customer (VOC) to Microsoft.
- Promotes adaptation and extension of architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor.
- Ensures team capability to execute on those solutions.
- Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.
- Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and owns resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact.
Responsibilities
- Demonstrates Microsoft solutions to prove capabilities
- Applies architectures to client scenarios
- Engages in partner sell-with scenarios to leverage partner ecosystem
- Acts as an orchestration point for technical resources and works to resolve blockers in order to achieve solution implementations
- Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams
- Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources
- Coaches team and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors
Other
- Master's Degree in Computer Science, Information Technology, Business or related field AND 4+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience OR 7+ years technical pre-sales or technical consulting experience OR equivalent experience.
- Industry experience within Financial Services.
- 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.
- Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties.
- 3+ years people management experience (including leading virtual teams).
