The Consumer & Community Banking Group at Chase needs to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits by supporting the delivery of critical decision-making dashboards and analysis tools to eliminate IT environmental risks, and ensure maximum availability and reliability of technology services for clients and customers across various financial products. This involves transforming and visualizing data to highlight threats and focus production support leaders.
Requirements
- Experience across broad range of modern analytic and data tools.
- Intermediate to Advanced skill level with MS Excel. Comfortable with analysis requiring the merger of multiple data sets.
- Experience working with complex data models, queries using SQL.
- Preferably, python programming skills
- Experience working with complex data models, queries, and visualization.
- Preferably, experience with Qlik Sense or equivalent toolset with transferrable skillsets.
Responsibilities
- Perform deep dive analysis on data sets to confirm customer’s requirements or questions.
- Partner with the report and dashboard development team to understand end-to-end process and rate of delivery for overall solutions.
- Test changes to dashboards/reports to ensure accuracy and reliability.
- Deliver ad-hoc report creation and/or analysis with speed and quality.
- Convert recurring requests into automated self-service options.
- Partner with technical subject matter experts, understand our technological environment and recommend viable end-to-end solutions
- Publish and maintain end user knowledge articles.
Other
- Work closely with, and maintain stakeholder relationships to help determine and drive analytics to provide clear insights.
- Manage multiple analytics deliverables including updates to the comprehensive data and reporting roadmap.
- Provide visibility into delivered items and the prioritized backlog.
- Regularly validate current priorities are in line with expectations of key stakeholders.
- Provide recommendations to management based on data driven insights.
- Stay abreast of new tools and technologies to assist the team in creating the most efficient and effective data solutions.
- BS/BA degree or equivalent experience
- 3+ years of related Data Analytics experience.
- Strong analytical, planning, problem-solving and decision-making skills
- Results-driven individual who is passionate about quality and engaging in hands-on analysis and report creation.
- Deals well with ambiguity; understands the strategic direction; take an idea and turn it into execution
- Ability to manage multiple in-flight responsibilities and a high volume of detailed work effectively
- Ability to navigate effectively, building partnerships in a highly collaborative and complex environment that demands exceptional communication skills
- Strategic thinker complemented by tactical initiative
- Preferably, knowledge of ITIL based practices and associated data (Change, Incident, Problem, etc.)
- Change agent (willing to challenge the status quo); strong drive for continuous improvement
