M&T Tech is looking to solve complex problems, architect solutions, write high-performance software, and chart a new path to make the lives of their customers and communities better by configuring, administering, and maintaining enterprise platforms to ensure operational continuity and platform reliability.
Requirements
- Knowledge and experience executing processes associated with Software Licensing – primarily in SNOW/Flexera and/or SAM Pro/ServiceNow
- Knowledge and experience supporting End of Life processes for Hardware and Software assets
- Knowledge and experience analyzing and supporting configurable workflows for request management capabilities in ServiceNow
- Knowledge and experience authoring, maintaining, and publishing Standard Operating Procedures and other supporting control documentation
- Knowledge and experience creating dashboards/reporting in ServiceNow or other comparable tooling
- General knowledge of Software Discovery and License Management capabilities – primarily in SNOW/Flexera and/or SAM Pro/ServiceNow
- Basic analytical skills specific to solutions development
Responsibilities
- Configure, develop, and support the deployment of system settings and functionality, workflows, and business rules with the support of a senior team member who may verify the approach and solution to meet platform and business needs while also participating in peer reviews.
- Gather and analyze business challenges in support of epics, features, and user stories, while validating functional needs are captured and in alignment with industry best practices and compliance standards.
- Provide basic user support for platform-related issues and create documentation as needed to guide users and support teams through common tasks.
- Troubleshoot system issues promptly by logging incidents and escalating problems as needed to reduce organizational risk.
- Identify inefficiencies in system processes, applying testing and troubleshooting protocol, and suggest improvements to optimize operational routines.
- Document issues and solutions; communicate incidents to their manager and team members.
- Responsible for basic testing and validation of system configurations to ensure compliance against defined internal policies and regulatory requirements and identify and escalate simple risks.
Other
- This role offers a hybrid work schedule or could be considered remote for the anyone outside M&T Footprint
- Associate's degree and a minimum of 3 years' solutions development and/or relevant enterprise technology experience or a Bachelor's degree and minimum of 1 year solutions development and/or relevant enterprise technology experience, or in lieu of a degree, a combined minimum of 5 years' education and/or relevant work experience, including a minimum of 1 year solutions development and/or relevant enterprise technology experience
- Experience working in a team environment
- Ability to work autonomously
- Ability to multitask on moderately complex projects
