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Liberty Mutual is undergoing a transformational shift to redefine how people experience insurance by operating as a tech startup within a Fortune 100 company, leading a digital disruption that will redefine how people experience insurance—starting with the way we design, build, and operate reliable software at scale.

Requirements

• Deep knowledge of containerization (Docker, Kubernetes/EKS), service mesh (Istio, Linkerd), and microservice architectures.
• Practical experience with observability stacks (Datadog, Splunk).
• Proficiency in at least one programming language (Python, Go, Java, TypeScript, or similar).
• Familiarity with CI/CD systems (GitHub Actions, Azure DevOps, Jenkins) and release strategies (blue/green, canary, feature flags).
• Hands-on exposure to chaos-engineering and resilience testing tools (Gremlin, ChaosMesh) and load/performance tools (k6, JMeter, LoadRunner).
• Experience with incident management platforms (ServiceNow) and running blameless post-mortems.
• Relevant certifications (AWS DevOps, Kubernetes, Observability platforms) are a plus.

Responsibilities

• Lead the end-to-end delivery of reliability solutions that meet customer needs while aligning with technology guardrails and strategic roadmaps.
• Define and implement SLOs, SLIs, and error-budget policies; integrate them with CI/CD pipelines and automated quality gates.
• Design and build cloud-native reliability tooling—auto-scaling, self-healing, blue/green and canary release frameworks—leveraging AWS services (EKS, Lambda, Fargate, Auto Scaling, Route 53, CloudWatch).
• Implement and extend observability platforms (metrics, logs, traces, events) using Datadog, SPLUNK, and AWS native services.
• Drive Gen-AI/ML experimentation for anomaly detection, predictive scaling, and automated incident triage; transition validated prototypes into production platforms.
• Champion infrastructure-as-code (Terraform, CloudFormation, CDK) and GitOps workflows to ensure repeatable, auditable changes.
• Embed chaos engineering and resilience testing (Gremlin, Litmus, ChaosMesh, Fault Injection Simulator) into release pipelines.

Other

• This position follows a hybrid work model (2 days onsite) and is open to candidates located in Portsmouth, NH; Boston, MA; Plano, TX; Indianapolis, IN; and Columbus, OH.
• Mentor and coach engineers, fostering a culture of reliability, automation, and customer-centric thinking.
• Strategic Partner – able to connect the dots between business outcomes, customer experience, and technical architecture.
• Change Agent – skilled at leading by influence, facilitating consensus across dev, ops, product, SRE, and leadership stakeholders.
• Strong communication, facilitation, consensus-building, and stakeholder-management skills.