At Talkdesk, the business problem is to accelerate success in a new decade of transformational growth by redefining the customer experience and making the impossible possible for companies globally.
Requirements
- In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence
- Salesforce and other CRM experience desired
- A proven track record of managing and delivering IT projects for enterprise companies.
- Complete KPI management and methodology optimization
- Ability to communicate technical concepts to people of all backgrounds and skill levels
- Exhibits expert facilitation skills for meetings and group activities, both virtual and live
- Excellent verbal and written communication skills and meticulous attention to detail
Responsibilities
- Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.
- Provide leadership to the team across all three areas: People Leadership, Technical Leadership and Sales/Business Leadership.
- Develop trust with Talkdesk and customer leadership to remove project roadblocks and ensure project success.
- Understand customer use cases and business drivers, map our solution to their pain points, formulate best practices, and document requirements (functional and technical) needed to address needs.
- Leverage strong technical acumen to identify process and technical solutions dynamically to unexpected situations.
- Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.
- Grow and develop the Global Solutions team.
Other
- 5-7 years of experience in leading Sales Engineering teams, as a member of the Sales leadership, preferred
- Bachelor's Degree in a technical field; or equivalent experience
- Travel requirement: up to 25%
- Ability to work cross-functionally in a fast-paced startup environment
- Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with team members and customers
