Sonoma Water is seeking a skilled Systems Software Analyst to maintain and improve critical systems that serve the community, ensuring the confidentiality, integrity, and availability of their software and network infrastructure.
Requirements
- Experience with Network troubleshooting and analysis tools such as Wireshark, network analyzers, SNMP monitoring systems, and packet capture analysis for performance optimization
- Experience with Microsoft Server Operating Systems and enterprise Windows infrastructure management
- Knowledge of principles of data security and cybersecurity best practices, including threat assessment, risk mitigation, and security policy implementation
- Proficiency in diagnosing and resolving system issues, and coordinating with vendors to ensure effective support across multiple platforms
- Scripting and automation experience such as PowerShell, Python, or VB Scripting for system administration and network management tasks
- Ability to plan, design, upgrade, install, and tune systems software
- Ability to analyze systems problems, develop effective solutions, and prepare cost estimates
Responsibilities
- Managing complex network architectures including VLANs, subnetting, routing protocols, and network segmentation; performing network capacity planning, bandwidth analysis, and optimization to ensure optimal performance across enterprise infrastructure
- Designing, implementing, and maintaining foundational technologies such as: Virtualization, Storage administration, Web (IIS), Active Directory, Exchange, SQL, and network infrastructure
- Performing analysis on new technology solutions and their impact on existing hardware, software, and process; making informed recommendations to management and customers
- Implementing and maintaining comprehensive IT security frameworks including endpoint protection, vulnerability management, security monitoring, incident response procedures, and compliance
- Providing training to department staff in the use of systems, including conducting one-on-one training and developing online documentation for our knowledge base
- Installing, configuring, and maintaining desktop and server operating system and application deployment systems for Water Agency staff
- Troubleshooting and triage technical support and performing analysis using network monitoring tools, packet capture analysis, and diagnostic equipment
Other
- Excellent communication skills
- Team player
- Ability to adapt to changing systems
- Excellent administrative, analytic, organizational, written, and interpersonal skills
- Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
