Delta's Digital Transformation, delivering high-impact initiatives to improve customer and employee experience
Requirements
- Proficiency in data extraction or analysis tools (e.g., Adobe Analytics, Quantum Metric, Hyperion, or Teradata SQL)
- Data visualization software (e.g., Tableau, Power BI)
- Database building tools (AWS, SAS)
- Centralized data repository systems (Enterprise Data Warehouse)
- Understanding of, and passion for, the airline industry and digital experiences is preferred
- Bachelor's degree in Data Science, Statistics, Computer Science, or Business Analytics.
- Advanced degree preferred.
Responsibilities
- Analyze large datasets to extract actionable insights that inform product development and optimization.
- Study customer interactions and behaviors to identify trends and opportunities for improving digital experiences.
- Develop and present comprehensive reports and visualizations to communicate findings to stakeholders.
- Create and maintain databases in AWS and ensuring data is collected on time and with accuracy in order to support all daily automated reporting and dashboard processes.
- Develop dashboards in Tableau, Adobe Analytics, and/or Quantum Metric to drive self-service analytics, enabling leaders and digital product teams with making strategic business decisions.
- Implement feedback loops and continuous improvement processes to refine digital products based on user insights.
- Create and support weekly, monthly or ad-hoc/ongoing performance reporting.
Other
- Minimum of 2-4 years in data analytics, preferably within the digital product or airline industry.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
- Excellent verbal and written communication skills, with attention to detail and the ability to present data-driven insights to non-technical stakeholders.
- Proven ability to work collaboratively in a fast-paced, team-oriented environment.
