Assist clients in meeting their organizational goals and objectives at an application level by implementing new software and upgrading the NextGen application suite.
Requirements
- NextGen Certified Professional within 90 days of onboarding.
- Knowledge of: Healthcare IT software implementation and training.
- Knowledge of: Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices.
- Skill in: analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills.
- Ability to: Drive projects to a successful outcome both in a team environment and independently.
- Ability to: Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success.
- Ability to: Balance competing priorities and multiple projects in a fast-paced environment.
Responsibilities
- Implement new software and upgrade the NextGen application suite.
- System configuration, client training, and issue troubleshooting and resolution.
- Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management.
- Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system.
- Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution.
- Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally.
- Perform other duties that support the overall objective of the position.
Other
- 1 - 2 years’ experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products.
- Bachelor’s Degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- Established NextGen Certified Professional is a plus.
- Skill in: Building relationships; interpersonal, written, and visual communication;
