The Quality Technical Services Specialist plans and coordinates activities to ensure the technical know-how of products is consistent with established standards and to provide technical support to dealers and distributors.
Requirements
- Working knowledge and experience with customized electronic control systems.
- Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work.
- Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Basic working knowledge of electrical circuits (knowledge of electrical controls is a plus).
- Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
- Working knowledge of material types specifications and characteristics used in dock levelers, dock seals & shelters, impactable dock doors, high speed and high performance doors, and other entrance automation products and warehouse solutions.
Responsibilities
- Performs engineering reviews of design documentation for compliance with stated requirements, including vendor manuals and company records.
- Documents data obtained during all technical service activities, consistent with company policies and procedures.
- Communicates significant issues or developments identified during technical service activities and provides recommended process improvements to management.
- Make recommendations for product alternations to reduce warranty costs.
- Prepares and presents technical and program information to employees and management.
- Assist in planning, organizing, and coordinating training programs for Distributor’s and dealer’s service personnel.
- Contributes to compiling and writing training material and conducts training sessions on technical activities.
Other
- Bachelor’s degree in mechanical engineering, electrical/electronic engineering, manufacturing engineering, or related technical fields or equivalent experience.
- 3-7+ years of experience in a quality or technical support role (preferably quality in a manufacturing setting) involving mechanics, electronics, PLC programming, electrical, and related areas.
- Training and presentation experience with customers and/or coworkers.
- Excellent interpersonal and communication skills.
- Ability to travel up to 50-75% if necessary.
