Tampa Electric Company is seeking a Network Technologies Analyst Co-Op to support their 24x7 Operational roles within the Technology Operation Center (TOC). This role aims to provide practical experience to college students while addressing the company's needs in network technologies, IT infrastructure monitoring, and incident response.
Requirements
- basic troubleshooting, following the OSI (Open Systems Interconnection) model
- Checklists, Monitoring platforms, and Emails
- consoles, interfaces, iLo’s, and various software tools
- network infrastructure, servers, storage, operating systems, and software
- LAN/WAN and internet technologies to include MPLS, SD-WAN, and routing protocols
- Firewalls, Operating Systems, and other network devices
- Windows system administration
Responsibilities
- Proactive monitoring of the IT Infrastructure and Business applications to detect and respond to work stoppages and/or errors through various monitoring postures and systems.
- Problem solving involving basic troubleshooting, following the OSI (Open Systems Interconnection) model, making or calling for equipment repairs, and problem escalation.
- Perform Level 1 tasks centered around Checklists, Monitoring platforms, and Emails.
- Login to consoles, interfaces, iLo’s, and various software tools to install, patch, and support the virtual aspects of the network infrastructure, servers, storage, operating systems, and software.
- Monitor, troubleshoot, and engage vendors for various LAN/WAN and internet technologies to include MPLS, SD-WAN, and routing protocols.
- Work with security SME(s) to support the security posture of the IT infrastructure across multiple platforms (Firewalls, Operating Systems, and other network devices).
- Staffs and supports the afterhours IT functions to include the 24X7 Operations hotline, after hours Service Desk, Security administration, Windows system administration, OAM projects/tasks, Patching, Upgrades, Troubleshooting, Metrics, Billing, Major Incident, and Disaster Recovery (DR) functions of the TOC.
Other
- Co-Op opportunity
- college degree-seeking students
- professional growth
- practical experience to complement formal classroom work
- Responding to storms will be considered a condition of employment.
