SharkNinja is looking to solve the problem of delivering a 5-star experience for every customer on every product they bring to market, by driving high satisfaction for their end users and driving business results through the constant lens of the consumer.
Requirements
- Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook) is preferred
Responsibilities
- Support Shark’s everyday business through the lens of the post-purchase consumer journey to ensure a 5-star experience once consumers have our products in their homes.
- Assist in the definition and development of product specifications relating to replacement components, marrying consumer wants/needs and creating efficiencies in how we manage these components in our internal systems.
- Develop user-relevant design targets for product performance and user experience (human factors, touchpoints, KPIs, and Consumer Satisfaction Indicators) – and act as the beacon of these targets to the cross-functional team of engineers, industrial designers, and commercial marketers
- Act as a product “expert” for cross-functional team member questions and concerns
- Assist with new product setups and product information management, coordination of data/information for consumer research, development of competitive landscapes, and more
Other
- Must be currently enrolled in an associate’s, bachelor’s, master’s, or doctoral program, or have graduated within the past year
- Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA.
- A “100% on” consumer-first perspective when it comes to introducing new products/processes or improving current products
- A mindset geared toward building relationships across multi-functional teams, coupled with excellent interpersonal skills
- Highly-effective communication skills – both written (presentation/email) and in-person (ability to host succinct, effective conversations that solve problems and ability to make effective presentations to all levels of management)
