The business problem is to drive innovative solutions primarily around ServiceNow’s Workflow Data Fabric, complemented by NowAssist and Agentic AI capabilities, to showcase the transformative value of the ServiceNow platform to key customers.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions (relational and NoSQL databases), and analytics platforms.
- Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies.
- Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent.
- Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is strongly preferred.
- Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.
Responsibilities
- Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s Workflow Data Fabric, articulating the benefits and capabilities of integrated data solutions to business and technical stakeholders.
- Customer Engagement: Lead technical discovery sessions, thoroughly understand complex data integration challenges and requirements, and translate them into effective ServiceNow-based solutions.
- Data Architecture Design: Develop robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
- Collaboration and Leadership: Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution.
- Sales Strategy: Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions.
- Continuous Learning: Maintain deep technical expertise on ServiceNow’s Workflow Data Fabric, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering.
Other
- 7+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions.
- Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers.
- Consultative mindset with a focus on identifying and driving process improvement and operational efficiency.
- Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively.
- Travel requirements not specified, but may be required for customer engagement and sales strategy
