Genesys is seeking a Senior AI Platform Engineer to lead the design, development, and delivery of their AI Services platform and framework, enabling enterprise-grade AI services and self-service capabilities across the organization. This role is critical to establishing the foundational platform layer that powers AI applications and services at scale.
Requirements
- 7+ years of experience in enterprise software or platform engineering, with at least 3+ years working on cloud-native and AI/ML platforms
- Proven experience designing and building scalable, distributed platforms (microservices, event-driven systems, APIs)
- Expertise in cloud platforms (AWS, Azure, or GCP) and container orchestration (Kubernetes, Docker)
- Hands-on experience with AI platforms such as ChatGPT, AWS Q, or similar
- Strong programming and automation skills (Python, Go, or Java)
- Experience with MLOps and AI service delivery (model serving, pipelines, monitoring)
- Familiarity with enterprise security, compliance, and governance frameworks
Responsibilities
- Lead the design and delivery of the AI Services platform, providing standardized components for model serving, orchestration, retrieval-augmented generation (RAG) services, and application enablement
- Define and evolve platform architecture that supports self-service adoption by developers and enterprise-grade production deployments
- Build scalable APIs, SDKs, and integration patterns to make AI capabilities accessible across the enterprise
- Implement secure, multi-tenant, and observable infrastructure that meets enterprise requirements for scalability, compliance, and reliability
- Ensure the platform complies with governance, security, observability, and regulatory requirements
- Provide self-service tools, documentation, and frameworks that empower teams to adopt AI without redundancy
- Define SLAs, monitoring, and support frameworks to ensure reliability and accountability
Other
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field
- Act as a technical leader and mentor, guiding platform engineers and influencing stakeholders on platform-first approaches
- Advocate for responsible AI practices, ensuring explainability, auditability, and safe AI usage
- Strong track record of leading cross-functional teams and driving platform adoption
- If a Genesys employee referred you, please use the link they sent you to apply.
