SCAN Group is looking to drive analytics and reporting to achieve Member Obsession goals, particularly in the Member Experience function, and to innovate senior healthcare by leveraging AI and advanced analytics.
Requirements
- Data visualization (e.g. Power BI, Tableau)
- Data querying via Snowflake, SQL Server, or equivalent; Alteryx, dbt/Coalesce, or other data transformation tools
- Python and common libraries, or equivalent; Experience building Streamlit apps a plus
- Delivery via an agile sprint model (Scrum, SAFe)
- Deep familiarity with member experience drivers, particularly in a health plan context
- Ability to communicate well with business owners and technical staff for effective scope control and timely project completion
- Demonstrated ability to analyze business needs and work with technical staff to formulate analytical solutions
Responsibilities
- Analyze data related to member experience (e.g., CAHPS survey, NPS, complaints, disenrollment) and create reports/dashboards that track key metrics over time
- Develop member segmentation models to tailor interventions and communications
- Identify pain points across the member journey (enrollment, onboarding, utilization, billing, customer service)
- Support our Digital team to identify key insights on how our members utilize our website and app
- Analyze the voice of the customer to identify drivers of satisfaction or dissatisfaction, including root cause analyses
- Use AI/ML models to identify drivers of voluntary disenrollment or other key objectives
- Write complex SQL queries to extract member-level data from the enterprise data warehouse
Other
- Bachelor's degree in business, Statistics, Analytics, or Technology related discipline or equivalent experience
- 5-7 years of related experience, ideally at a health plan
- Strong interpersonal skills, including excellent written and verbal communication skills
- Strong organizational skills; ability to multitask across multiple initiatives at a time
- Ability to create working prototypes using AI-powered coding tools
