Velocity Black by Capital One aims to enhance its digital concierge services by leveraging AI/ML to assist agents, personalize member experiences, and automate processes, ultimately improving service quality and reducing costs to scale the luxury concierge offering.
Requirements
- 1+ years of experience in model development or management
- 1+ years of experience in market, user, or product research
- 1+ years of experience in SQL querying
- 2+ years of experience in business analysis
- Fluency in modern AI/ML topics
Responsibilities
- Contribute to the entire data-to-model lifecycle, from curating datasets to validating model outputs to monitoring ongoing performance.
- Support the various governance forums and tasks required to build AI and ML products in a well managed way.
- Conduct research and validating hypotheses through data and insights to help set future tech and product strategy.
- Identify challenges and opportunities through data analysis and analyze model and product outputs to ensure we are effectively solving the identified problems.
- Perform analytics and research to assist the development of new AI/ML tools and models, improving our overall digital product offering.
- Conduct user research, market research, and research on the latest AI and ML methods to help guide our team towards to best overall product strategy.
- Help assess risk and monitor against the inevitable risks of leveraging AI/ML products; help bring pieces of intent through various governance forums.
Other
- Own the end-to-end data to model lifecycle; develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
- Work closely with colleagues across Capital One including: Product, Engineering, Data Analysis and Data Science, Compliance and Risk and others to drive improvement in quality and service through well-executed product offerings
- A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytics & model risk management
- Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
- Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
