ServiceNow is looking to solve the business problem of helping customers achieve their business outcomes by providing prescriptive guidance and driving consumption, adoption, and customer satisfaction on the ServiceNow platform.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Hands-on experience implementing enterprise architecture tools or platforms
- Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT etc.)
- Familiarity with architectural modeling such as archimate, BPMN and other
- Familiarity with ways that EA can bring alignment of IT to Strategy
- Strong CSDM, ITOM and ITAM skills preferred
- Familiarity with ServiceNow’s SPM products a plus
Responsibilities
- Be the process expert in how to best support (EA) Enterprise Architecture by using ServiceNow EA products using ServiceNow best practices focused on configuration vs. customization
- Driving EA and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customers in their efforts to take advantage of the ServiceNow Enterprise Architecture Solution’s standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow EA functionality
- Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
- Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
- Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Other
- At least five years of consulting experience for complex, global organizations
- More than seven years experience with Enterprise Architecture as implementor or at least in a support position for an Enterprise Architecture program
- Proven ability to lead customer-facing projects and manage complex technical solutions
- Problem-solving mindset with a strong focus on customer success and delivering value
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
