The Claims Quality Assurance Team needs to support continuous improvement by measuring aggregate reviews and analyzing findings to improve claim handling.
Requirements
- analysis of reserve adequacy
- workflow development
- file selection
- review process assurance
- reporting
- quality review tool usage
- Dashboard training
Responsibilities
- Performs a thorough analysis of reserve adequacy for specifically designated Chubb Global Casualty and Construction accounts
- evaluates results and translates findings into key areas of focus for the account and/or Third-Party Administrator
- Assists in the selection of aggregate accounts on an annual basis
- develops a workflow for completing necessary tasks within the allotted timeframe provided by underwriting
- Leads aggregate reviews including pre-work such as file selection and communication
- assuring the review process is proper and timely, and reporting at the conclusion of the review
- Provides training to Chubb managers in the use of the quality review tool for results and analysis, and Dashboard training to the field
Other
- partnering with various levels of internal and external claims management to analyze and communicate findings to underwriting regional management, claims management, and actuarial business partners
- Collaborates and functions as a liaison with various internal underwriting branch managers and underwriters
- This position will determine if there are any known issues with an account and use relevant information to determine the approach for a specific aggregate review
- Collaborates with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling, when relevant
- Interact with multiple business partners (Underwriting, Claims, Internal Audit, TPAs, and Accounts as required
- Strong contributor to the team, shares ideas, corrective actions, or other QA collateral with the QA team and across claims units, inclusive of Quality Assurance Reviews for TPAs and internal reviews
- Stays current within respective field(s) of expertise, jurisdictional changes and relative licensing
