ADP is looking to create product support solutions and needs a Senior Content Developer to engage and collaborate with product owners, service team members, human experience professionals, developers, learning designers, and others to create the best support experiences for their clients.
Requirements
- 5+ years of experience with creating content in DITA/CCMS format
- Technical expertise needed to excel in designing effective content and troubleshooting
- Hands-on experience building content for HTML/XML output
- Experience using online help development tools
- Experience with DITA or other structured authoring standards
- Familiarity with metadata and taxonomy to partner with content architects
- Experience supporting multiple product teams using Agile methodologies
Responsibilities
- Use words to create compelling, intuitive solutions
- Collaborate with product teams across the organization, and partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients
- Create Help content to guide the user through a task, or give them the information that need to make important decisions
- Design, architect, and write content in DITA way, providing the structure that best serves people and today’s Gen AI tools
- Stay abreast of changing writing methods and technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of the latest ways to deliver in-product Help content (Gen AI)
- Use metrics and feedback for informed decisions, but to also drive improvements that are readily seen to make that difference
- Multi-task and set priorities in a fast-paced, agile environment
Other
- A college degree is great and a Writing certification is a big plus
- 5 or more years of experience in content development
- Degree in Technical Writing/Communications or English or a certificate in UX Writing
- Excellent writer who loves to learn features, write concise, engaging release content for new features, use cases, and understands the client experience
- Delivers high-quality content on time
