Medtronic is seeking a Senior Customer Success Manager to champion healthcare access and equity by ensuring successful adoption and long-term operational success of the Hugo RAS™ system for customers in the U.S.
Requirements
- Expert knowledge of Microsoft Project and Microsoft Office tools
- Expertise in Data visualization and insight sharing with customers and internal stakeholders
- Experience in medical device commercialization efforts (sales, marketing, service) having managed products or services used in the operating room
- Bachelor’s Degree in science, business, or other relevant disciplines
- 10+ years of Clinical Sales, Marketing, Strategy or Business Development in a highly regulated industry (Medical Device, Aerospace, etc.)
- 7+ years of experience working in the medical device industry in a role that interacted with teams in Operating Room and influenced hospital management
- Master’s Degree in Business Administration (MBA) [Preferred]
Responsibilities
- Enable onboarding of customers and drive successful adoption of Hugo RAS™.
- Establish and utilize customer success business systems to monitor account performance and trends, and provide data-driven insights to the commercial teams.
- Establish strategic Hugo™ RAS Program reviews with customers and Medtronic teams as necessary to review the customers robotic surgery programs and to gauge the success of these programs.
- Coordinate the activities with internal stakeholders to ensure customer needs are met and the customer experience is optimal.
- Support customers toward long term operational success by increasing efficiencies through workflow or configuration improvements and other MDT services.
- Help customers navigate best practices, product update details and Medtronic resources which are available to support Hugo™ RAS programs.
- Collaborate with cross-functional teams to integrate customer success into US marketing and training initiatives.
Other
- Reside within the territory and drive to multiple accounts throughout the region
- Valid driver's license is essential for this role
- Travel within US and occasionally globally
- Strong communication, analytical and presentation skills
- Independent thinker with the ability to take both a commercial and operational view of complex situations [Preferred]
