NRG's Vivint Smart Home is looking for a Sr. Data Analyst to provide analytics support for their Customer Care department and lead strategic initiatives aimed at optimizing strategies for cost savings and revenue generation, while also improving customer experience.
Requirements
- 3-5 years minimum of full-time experience with SQL
- Experience with SQL (Snowflake) and Tableau or other dashboarding tools are strongly preferred
- Experience with presentation and graphic storytelling (Powerpoint) to executive audiences
- Critical thinking skills. Identify trends in Vivint customer purchasing and payments and develop creative solutions to specific problems
- Communicate clearly and concisely. Turn complex data into simple stories that drive action
Responsibilities
- Own a suite of reports and Tableau dashboards
- Optimize the Care department’s strategies to create $1M+ in cost savings or revenue generation
- Lead strategic projects to increase service revenue and reduce spend, while also improving overall customer experience
- Partner with Director and VP level leaders of our 3,000+ person contact center team that handles over 10M calls annually. Apply a data-driven, consulting approach to drive real change.
- Partner with Technology teams in identifying and managing new and existing sources of enterprise data
Other
- We also value other applicable experience in consulting, analytics, statistics, project management or operations
- Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team and we will win together
- Vivint Care is a fast-paced technology environment with frequent change.
- Proven track record of driving meaningful financial or customer experience improvement
- Mindset to challenge ideas, make data-driven decisions, and think like a consultant
